WARRANTY INFORMATION

YOUR DRY CULTURE GEAR NOT WHAT YOU EXPECTED? We’re sorry to hear that and want to make things right. We’re real humans and at the end of the day want you to be happy with your Dry Culture experience. Please email us directly at thedryculture@gmail.com so we can help you out the best way we can.

 

1 YEAR LIMITED WARRANTY

We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all Dry Culture products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions.

In order for your warranty claim to be approved, the following conditions must be met:

• You must have purchased the product directly from the official Dry Culture website or Dry Culture authorized dealer;

• You must provide proof as to the date of purchase from the Dry Culture website or authorized dealer;

• You must return the product to Dry Culture; and

• You must have used the product only as intended and in accordance with the product’s care instructions.

If a defect occurs as the result of the product’s intended use according to the care instructions during the 1 Year Warranty Period, we will repair or replace, at our discretion, the defective product or part. The warranty does not cover defects caused by third-party modifications, repairs, or replacement parts. Scratches, normal wear and tear, and the natural breakdown of colours and materials over extended time and use are not warranted.

We may make changes to products and designs in the time you purchased your product and submitted a warranty claim. Products repaired or replaced under this warranty may or may not incorporate these changes.

READY TO GET STARTED?

Email thedryculture@gmail.com and let us know what happened. 

Once you’ve emailed us any problems with your bag we will respond back within 1-7 business days following a review of your request.

WARRANTY DISCLAIMER

There are no express warranties other than the warranty set forth herein. ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS EXPRESS WARRANTY. 

UNDER NO CIRCUMSTANCES, WHETHER FOR BREACH OF WARRANTY, BREACH OF CONTRACT, NEGLIGENCE, OR OTHER TORT, OR ANY STRICT LIABILITY THEORY, WILL DRY CULTURE BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES.  

No Dry Culture reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.